adminPlanet Fitness, known for its “Judgment Free Zone®” and affordable gym memberships, has made fitness accessible to many. However, there might come a time when you need to cancel your membership due to various reasons such as relocation, financial changes, or a switch in your fitness routine. Cancelling a gym membership can sometimes be daunting, with different policies and procedures to follow. This guide aims to simplify the process of how to cancel your Planet Fitness membership, ensuring you can navigate this task with ease and clarity.
Understanding the Cancellation Policy
Before initiating the cancellation process, it’s crucial to familiarize yourself with Planet Fitness’s cancellation policy. The policy can vary slightly depending on your membership type (Classic, Black Card) and the location of your home club, as some clubs are franchised and may have slight variations in their policies. Generally, Planet Fitness requires members to cancel in person at their home club or to send a cancellation letter via certified mail. Be sure to review the terms of your specific membership agreement for any clauses related to cancellation.
Preparing to Cancel
- Review Your Membership Agreement: Start by reviewing your membership agreement to understand the specific terms and conditions related to cancellation. Look for any minimum commitment periods and the notice period required for cancellation.
- Gather Required Information: Have your membership ID, personal identification, and any other required documents handy. This information will be necessary whether you’re cancelling in person or via mail.
- Check for Fees: Be aware of any cancellation fees that may apply, especially if you’re cancelling before your agreement term ends. Some memberships have a commitment period of 12 months, and cancelling early might incur a fee.
Cancelling in Person
Cancelling your membership in person is often considered the most direct approach.
- Visit Your Home Club: Go to the Planet Fitness location where you signed up or your designated “home” club. It’s advisable to visit during off-peak hours to avoid long waits.
- Speak to a Staff Member: Request to speak with a staff member about cancelling your membership. They might direct you to a manager or a specific team member who handles cancellations.
- Complete the Cancellation Form: You’ll likely be asked to fill out a cancellation form. Ensure all information is accurate and keep a copy of the completed form for your records.
- Request a Confirmation: After submitting the cancellation form, ask for a confirmation of the cancellation in writing. This document can be crucial if there are any disputes about the cancellation in the future.
Cancelling via Certified Mail
If you’re unable to cancel in person, most Planet Fitness clubs allow cancellation through certified mail.
- Write a Cancellation Letter: Draft a letter stating your desire to cancel the membership. Include your full name, membership number, and contact information. Clearly state that you wish to cancel your membership and as of what date.
- Send via Certified Mail: Send your cancellation letter via certified mail to your home club’s address. Certified mail provides proof that your letter was sent and received, adding an extra layer of security to the process.
- Keep Records: Keep a copy of the cancellation letter and the certified mail receipt. These documents can serve as proof of your intent to cancel and the date you initiated the process.
After Cancellation
Once you’ve submitted your cancellation request, there are a few steps to ensure the process is completed smoothly.
- Monitor Your Bank Statements: Keep an eye on your bank statements in the following months to ensure no additional charges are made by Planet Fitness. If there are issues, contact the club immediately with your cancellation documentation.
- Return Any Equipment: If you have borrowed any equipment or have a locker at the gym, make sure to return the items to avoid additional charges.
- Consider a Confirmation Follow-Up: If you haven’t received a confirmation of your cancellation within a reasonable time, follow up with the club to ensure the process has been completed.
Conclusion
Cancelling a Planet Fitness membership is a straightforward process when you understand the steps involved. Whether you choose to cancel in person or via certified mail, being prepared with the correct information and documentation can make the process smoother. Remember to review your membership agreement, prepare the necessary documents, and follow up to ensure the cancellation is processed. By taking these steps, you can ensure that your membership is cancelled efficiently, allowing you to move forward with your fitness journey in a way that best suits your current needs.
